Conflict Resolution Team Building Change Management Planning
Staff and Professional Conferences Manager & Staff Development

Conflict Resolution

Workshop: Dealing with Difficult People and Conflict, April 19, 2007

The outcomes

Services Offered by Oliver & Langford

Confidential assessment of current conflicts
Third party conflict resolution activities between individuals and groups
Facilitated sessions aimed at building mutual understanding between individuals, groups, or parts of the organization
Development and training of an internal network of conflict resolution facilitators
Consultancy services to support internal conflict resolution facilitators

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Team Building

Workshop: The Leadership Imperative .... Winning "hearts and minds" at work with the Enneagram, August 1-2, 2007

Workshop: Masterful Leadership - Understanding survival, one to one, and team behaviours .... Working even better with the Enneagram, August 3, 2007

The Outcomes

• Committed teams that work creatively, productively and harmoniously together
• Teams that are clear about their goals
• Teams that work towards focused outcomes aligned with the organization's direction
• Teams where each member knows what role s/he plays
• Teams that enjoy providing quality service to their internal and external customers
• Team members who appreciate their own strengths and weaknesses, tolerate differences in other, and are able to capitalize on the talents of each other
• Teams who are skilled in giving each other feedback constructively, both positive and negative
• Team members who resolve the inevitable conflicts that arise during day-to-day activities
• Teams whose members support each other, learn from difficulties and mistakes, and are excited by the environment of constant change

Services Offered by Oliver & Langford

Planning
Role clarification and negotiation
Building understand of quality customer service and development of plans to meet key customer needs
Personality type assessment within teams, building a team profile of strengths and weaknesses
Facilitation of peer reviews in a safe, structured environment
Conflict resolution within, and between, teams
Problem solving activities that address current organizational issues

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Change Management

Workshop: Surviving and Thriving on Change .... from 'change fatigue' .... to 'change resilience', November 23, 2007

The Outcomes

• The creation of a committed, productive, quality service workplace
• Agreed plan for 'how' this can be achieved in practice
• Understanding of stages of transition and enhanced skills for guiding staff through major change
• Motivation of all staff to work towards constructive change
• Realistic understanding of the barriers that may emerge along the way
• Strategies for addressing barriers that threaten to derail the change

Services Offered by Oliver & Langford

Vision creation of the type of organization envisaged, leadership style required, and goals of the intended change
Staff conferences, building productive involvement in the change
Identification of stake holders and development of strategies to ensure their commitment
Team building to ensure creative, productive and harmonious teams
Role clarification to devolve decision making and problem solving, as appropriate
Participative building of team agreements
Facilitation of staff briefings and staff surveys
Monitoring impact of change, and trouble shooting as required
"Wiping blood off the floor" after major change

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Staff & Professional Conferences

The Outcomes

• Conferences designed and facilitated to ensure active participation in issues important to the organization e.g. real-time strategic change, quality service initiatives, problem solving activities
• Professional conferences designed to address pertinent issues and ensure delegates are involved and energized throughout
• Ownership and real commitment to the solutions and action plans proposed by those involved
• An organizational or professional community where networking is achieved and a a sense of trust and team spirit is built

Services offered by Oliver & Langford

'Tailored' design of conferences from small to very large groups
Facilitation of conference proceedings, ensuring high involvement and enthusiasm
Monitoring of energy levels to keep delegates' interest throughout
Creative activities aimed at stimulated discussion around conference themes
Achievement of explicit, recorded outcomes and action plans at the conferences' conclusion

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Planning

The Outcomes

• Clearly articulated plans which outline future directions, goals and strategies aimed at ensuring survival and success in an increasingly competitive environment
• Staff united in their desire to implement plans
• Operational plans that give meaning to the daily lives of staff

Services Offered by Oliver & Langford

Consultative development of plans that provide a vision for the future, not merely words that represent a progression from the past
Surveys of internal and external customers and competitors
Facilitation of seminars and workshops undertaking environmental scans
Facilitation of planning activities which include parts, or all, of the organization
Development of clearly articulated plans that represent all views ensuring staff are represented and committed to the plan
Resolution of issues that may have previously divided the organization

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Manager & Staff Development

Oliver & Langford are particularly recognized for the ability to build knowledge and skills in people aspects of organizational life. We 'tailor' every developmental activity to meet current organizational and staff needs.

We develop programs that cover the range of knowledge and skills needed by senior and middle managers, supervisors and team members. Alternatively, we design sessions to address specific areas of interest.

The Outcomes

'Tailored' developmental activities designed to address current organization and staff needs
Participants who can analyze workplace issues, and confidently apply state-of-the-art concepts and skills at the completion of the workshop
Stimulating developmental activities that create learning teams and organizations, as well as a desire for life-long learning in individuals

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Conflict Resolution Team Building Change Management Planning
Staff and Professional Conferences Manager & Staff Development