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Newsletter 3.07

This Newsletter features:
FAQs on Organizational Change
News of "Surviving & Thriving on Change" Workshop in November
Understanding The Personal Side of Change
"Youth"
Comments from Past Participants

On a Lighter Note

FAQs on Organizational Change

Q. Why Worry about the People-Aspects of Change?
Q. Won't They Just Get Over It?

A. Research tells us that fewer then 1 in 3 organizational change projects ever come near to delivering on the promised predicted outcomes. Financial savings are rarely achieved. Motivation is often destroyed, as staff grieve for the past. Systems falter, and staff sabotage the changes, or return to "business as usual" as soon as your back is turned. It is not surprising that staff become cynical when another change program is launched, "Here we go again!"

There have been so many approaches to change, from 'flavour of the month' programs including quality service, TQM (total quality management), BPR (business process re-engineering) … major restructures, down-sizings, systems implementations etc. etc. And none of these are successful unless "hearts and minds" are won. Done badly, these changes can set the organisation back decades, with staff living in the past, saying things like: "Remember Bob! Wasn't he a great boss! Now they have come in and stuffed everything up!" Loyalty (and excellent staff) are lost and it can be very hard to recover.

A good way to test the likelihood of success of a new program is to ask the question: "If this project were to fail, what would have brought it undone?" We are not being negative when asking this question. It balances the unrealistic optimism that drives so many unsuccessful change projects.

List the responses to this question, and then sort your responses into three categories: "Technical", "Organizational", and "People Issues". On rare occasions, the People list is short. Usually it is, by far, the longest list. NOW, you have a reason to properly assess the People Issues in your Project Plan.

And, if handling People Issues "isn't your bag", find someone who can help you! Or attend Oliver & Langford's "Surviving & Thriving on Change" workshop. We will give you tools to address many of the items on your People list. We promise this will save you many sleepless nights, help retain valuable staff, and bring about the hoped-for benefits that are the reason for the change in the first place.

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"Surviving & Thriving on Change"

This one day workshop will give you an unfair advantage ….. whether you are LEADING change, or having change THRUST UPON YOU!

"Change Management is NOT Rocket Science!" But change management skills are essential for surviving the rest of your life, cos change is not about to slow down!

Hilary is probably Australia's leading exponent on managing the people-aspects of change. She has been assisting organisations and individuals with change for over two decades. She is at the forefront of understanding how you can make the best of change, and how you can assist those around you, whether they are staff, colleagues, family or friends. For more information, see www.hilary.com.au

When: November 23, 2007
Cost: $440 per person (includes GST)
Early bird registration: $330 per person, if registered & paid by October 26, 2007
Registration & Coffee: 8.30am for 9.00am - 5.00pm
Where: Juliette Room, 433 on Logan, Stones Corner, Brisbane, Australia.
Meals: Lunch, Morning & Afternoon teas provided

See Comments from Past Participants at the end of this Newsletter.

For further view Workshop Flyer Email: suzy@hilary.com.au
Tel: 3849 3514 or 0408 052 573 (office hours)
Mailing Address: PO Box 1584, New Farm, Q 4005 Australia

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Understanding The Personal Side of Change

"So you'd better start swimming, or you'll sink like a stone,
For the times they are a-changing"

Bob Dylan (1960's)

Many of us look back to a time when life seemed easier, slower, safer, more comfortable, more predictable, more stable….. But was it ever really like that? If I put you into a time machine, and took you back to that "easier" time, I suspect you would be frustrated with other things. And maybe, you'd be thinking an even earlier time was the "golden age"?

"Nostalgia is a strong wine. A little is warm and comforting.
If it is all you consume, it becomes a poison!"

Santini

We can be seduced into yearning for the "good ol' days". However, we ALL have amazing abilities for coping with change. Just try listing the number of changes in your household (and life) over the past few years! But our comfort levels with change usually depend on whether we chose the change, or whether it was imposed on us.

"People don't resist change. They resist BEING changed."

And "Here's the rub"! Most organizational changes are imposed on us. We don't choose these changes, yet we are expected to comply. We are "being" changed, rather than "choosing" to change.

Leaders often overlook the fact that people are not " blank slates" when they come to work. Outside of work, many other changes are likely to be happening! I often ask people to list their current life changes, and I am amazed by the sheer number of major issues people are coping with, both inside and outside of work!

If I think over my last ten years, it has been a roller-coasted ride … specially if I consider BOTH my work and personal life. We sold the family home as soon as the kids left home, before they could move back! We moved into the bush. We were just recovering from all the challenges associated with the move, when my Mum suffered a severe stroke. This meant weekly trips to Brisbane (on top of a full consulting load travelling throughout Australia.) At last a new stability was developing, when the unbelievable happened! On a beautiful, crisp, sunny Autumn day, my husband and I were out walking. I stopped to talk with a neighbour. When I caught up to him, 5 minutes later, he was on the ground, dead. There had been no warning. And so started the worst year of my life.

But life doesn't stop. And I had a choice.

I could feel miserable, give up, despair, blame the Universe, and decide my life was over. In fact many well-meaning people told me my life WAS over, and I would never recover! My other option was to grieve, and then get back into work and life. This was a difficult option. There were many people who supported me. Yet others of my friends seemed to have an investment in my remaining "the grieving widow" … some actively resisted my attempts to move on.

Change is like this! There are forces within us that can hold us back:
- "Can I cope?"
- "I've never done this before. Am I up to it?"
- "I just don't have the energy to tackle this now."

There may also be forces outside us, wanting to hold us back:
- "Life is terrible. What would you expect!"
- "They don't know what they are doing. We are all doomed!"
- "What are their REAL motives?"
- "Keep safe. Don't leap into the unknown."

And there are many, many other versions of these internal and external pushes and pulls. The pressures are strong … demanding.

We can be made to feel disloyal to our family,
friends and work mates if we decide to move on!

Yet, I believe we only get one chance at life. (I don't believe in reincarnation!) I was determined to keep making the most of each minute. I couldn't stop, and waste my life! And, somehow, in my darkest days, clarity started to emerge.

Change puts life into perspective. What is REALLY important?

My late husband had died on the day the USA started bombing Iraq. Day after day on the TV, I saw people being killed and wounded. Despite my sorrow, I was waking in a beautiful country, with love and support around me. And I was safe. I also had plentiful food in my mouth, warm clothes to wear, and a job that I enjoyed. Yes! I was terribly sad. But there was still so much to live for.

With change, we learn … When we are open to the possibilities!

As I look back at this time, I have learned so much from this saddest of times. It was rich with possibilities to expand my repertoire and grow, personally and professionally! I now know, without any doubt:
- That love and support is always there when you really need it.
- That even I can cope with technology, accounting, tax (or find others to assist me with these things). I am never alone if I ask for help.
- That I can redesign my life whenever the circumstances require this. - That I am competent at caring for myself.
- That I can find joy and happiness, regardless of what life dishes out! These are the diamonds that grow out of despair.

"The good Lord doesn't give us more than we can cope with.
I just wish He didn't trust me quite so much!"

Anonymous

It's 4 ½ years since that fateful day when Ian died. 1½ years ago it became clear that I should move back to Brisbane. Life had moved on with Ian's passing. New decisions had to be made that matched my changed life's circumstances. I have re-established friendship networks, become a Grandmother, found a new life partner, and purchased a new office since my return to Brisbane.

I am asked why I don't retire. My response, "Why? I am having way too much fun!" I am very busy, doing work I enjoy, which people seem to really value …. And life is great again!

So many changes! So much to contend with! But, this is the human condition. We are ALL amazingly resilient. We DO cope. Life really IS a journey. And none of us escapes totally unscathed! We can fight what comes our way … We can try to run away … Or we can meet life, head on, and relish every thing that is thrown at us!

Seize life! "Suck the marrow" from it!

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John Kotter, leading exponent from Harvard on Change,
recently conducted a workshop.
He concluded with the following reading. We hope you enjoy it.

Youth

"Youth is not a time of life; it is a state of mind; it is not a matter of rosy cheeks, red lips and supple knees; it is a matter of the will, the quality of the imagination, a vigour of the emotions; it is the freshness of the deep springs of life.

Youth means the temperamental predominance of courage over timidity, of the appetite for adventure over the love of ease. This often exists in a man of sixty more than a boy of twenty. Nobody grows old merely by a number of years. We grow old by deserting our ideals.

Years may wrinkle the skin, but to give up enthusiasm wrinkles the soul. Worry, fear, self-distrust bows the heart and turns the spirit back to dust.

Whether sixty or sixteen, there is in every human being's heart the lure of wonder, the unfailing childlike appetite of what's next, and the joy of the game of living. In the centre of your heart and my heart there is a wireless station; so long as it receives messages of beauty, hope, cheer, courage and power from men and from the Infinite, so long are you young.

When the aerials are down, and your spirit is covered with snows of cynicism and the ice of pessimism, then you are grown old, even at twenty. But as long as your aerials are up, to catch the waves of optimism, there is hope you may die young at eighty."

Samuel Ullman

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Comments From Past Participants

"Thank-you so much … you were just fantastic. You presented the best workshop I have ever experienced. I came away with so much more. By drawing on your life experiences you made it all so real."

"Hilary's down-to-earth style of presentation, breadth of knowledge, real and interesting examples, original ideas and great material, makes every workshop she conducts, a winner!"

"Incredibly perceptive and confronting in the nicest possible way, flexible and adaptive, truly professional … my experience with Hilary has been nothing but positive!"

"A very light touch on fairly heavy underlying material. Humour. Understanding the context thoroughly. We continue to be impressed and very satisfied."

"Hilary connects with people and gains their trust and is able to get people to work through extremely difficult and confronting issues. She has the flexibility to structure workshops to tackle the issues I am seeking to address."

"Well balanced facilitation, personable, friendly, forthright, knowledgeable and great examples"

"I used your paper and the work we had done at the workshop, to develop the strategies for staff meetings and working individually with staff. I found it all extremely helpful. While this has been a difficult process for us, the seminar has been extremely helpful to manage this change far better. So my sincere thanks!"

"One difference between your technique and other seminars is that you keep the pace going: short and effective. You felt like a friend at the end of the workshop."

"Please accept our warmest thanks for the admirable way in which you conducted our seminar. We were so taken by your perceptiveness and tact."

"I am writing to let you know that I have been promoted to Professor. Your leadership strategies have been a great help over the past year, and surely assisted with my promotion. I am the first woman professor ever in ……., which is a landmark."

"The feedback after your visit continues to be very positive. It takes rare skill to work so successfully in both a small-group intensive format, and then a large group presentation. People really enjoyed working with you and we will continue to benefit from your expertise and energy."

"Hilary is the "master" in getting involvement and engagement in a non-threatening way - and creating a "safe" environment."

"The results of the Staff Opinion Survey show significant improvement compared to the identical survey conducted last year. Much of the improvement can be credited to the work you so ably designed and facilitated. This has gone a long way to making our staff a much more satisfied group of employees."

"Hilary dealt with issues that could have been contentious in a sensitive and non-threatening way. She would not let any matters that needed to be dealt with be ignored or avoided. The results are constructive and workable."

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And finally, on a lighter note:

An Airline's Safety Procedures

For those that travel: Or are planning to!

After every flight, pilots fill out a form, called a "gripe sheet," which tells mechanics about problems with the aircraft.

The mechanics correct the problems; document their repairs on the form, and then pilots review the gripe sheets before the next flight.

Never let it be said that ground crews lack a sense of humor. Here are some actual maintenance complaints submitted by pilots (marked with a P) and the solutions recorded (marked with an S) by maintenance engineers.

P: Left inside main tyre almost needs replacement.
S: Almost replaced left inside main tyre.

P: Test flight OK, except auto-land very rough.
S: Auto-land not installed on this aircraft.

P: Something loose in cockpit.
S: Something tightened in cockpit.

P: Dead bugs on windshield.
S: Live bugs on back-order.

P: Autopilot in altitude-hold mode produces a 200 feet per minute descent.
S: Cannot reproduce problem on ground.

P: Evidence of leak on right main landing gear
S: Evidence removed.

P: DME volume unbelievably loud.
S: DME volume set to more believable level

P: Friction locks cause throttle levers to stick.
S: That's what friction locks are for.

P: IFF inoperative in OFF mode.
S: IFF always inoperative in OFF mode.

P: Suspected crack in windshield.
S: Suspect you're right.

P: Number 3 engine missing.
S: Engine found on right wing after brief search.

P: Aircraft handles funny. (I love this one!)
S: Aircraft warned to straighten up, fly right, and be serious.

P: Target radar hums.
S: Reprogrammed target radar with lyrics.

P: Mouse in cockpit.
S: Cat installed. And the best one for last..................

P: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer.
S: Took hammer away from midget.

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